Saturday, February 13, 2010

Undercover Boss

I recently watched 'Undercover Boss' on CBS. It has been a very long time since a reality show impressed me. Watching the chief operating officer of Waste Management out there in the trenches with the people who actually do the work and struggle to make ends meet was impressive. The effect on him was strong and apparently gave him a deeper understanding of how his decisions affect not only his company but the public face of the company.

What I learned from this is that there are a few big corporate bosses out there who actually give a damn about the little people. The nice paycheck, the homes and cars are based on the hard work of people like you and me. When they see what's going on, they make changes. A happy worker is a productive worker.

There are a lot of big companies out there. It makes me wonder how many of he corporate big wigs would really come down to our level.

It makes me think of my current job and my past jobs. A former boss could not do my job. I excell at administration but the more they gave me to do the less time I was given to do it. My opinion did not matter. If I made a mistake I was given no opportunity to attempt to defend myself. My productivity went down and consequently I was let go.

My current job isn't that way. My current boss knows he can't do my job. For the first time in a very long time I feel like part of a team instead of feeling isolated and alone. My opinion matters. My suggestions to improve productivity are heard and implimented.

A company from the person at the top who makes the decision to the person at the 'bottom' who impliments these decisions must communicate up and down the ladder as part of a team.

A boss who's employees are frustrated and unhappy will bring the company down. He/she needs to remember that they are part of a team and make their decisions accordingly.

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